Guest Experience Expert
Kayla has been lifetime resident of Birmingham, Alabama and is married with 2 beautiful daughters, whom she loves to craft with. Some of her other hobbies are reading, journaling, baking, and playing piano. She has a knack for taking care of guest. Kayla’s relationship with guest begins on the phone, where she makes sure every “i” is dotted and “t” is crossed. Upon arriving at the salon, Kayla greets every guest with a warm welcome and makes sure that the appointment starts and finishes flawlessly. She really enjoys creating relationships with the guest and watching that same guest bonding with stylists. The best reward she gets from her role, is listening to guests’ excitement about being at Muse and watching their hair transformation happen. Seeing guests’ attitude and confidence shine from a great hair experience really makes her day.